Job Description

SGW lead Engineer-Operations - JRE28673
Company Profile
It is in Qatar responsible for the planning, design, procurement, construction, delivery, and asset management of all infrastructure projects and public buildings in Qatar. Their key responsibilities include governing the design, construction, and management of major projects including roads, drainage and buildings such as public buildings, schools and hospitals.
Job Description

SGW lead Engineer-Operations

Responsible for the management of outsourced operational activities in the assigned catchment zone related to Surface Ground Water Network including connected pumping stations and associated assets to ensure that services to customer and stakeholder satisfaction is enhanced while achieving Ashghal’s Strategic Objectives.

Undertake the lead role in ensuring Ashghal’s Vision and Values become embedded within DNO&M’s operational activities.

Manage Framework Contractor’s Operational activities related to Surface Ground Water System in assigned catchment zone, to ensure the delivery of requested services within the agreed KPI/SLA.

Manage the Primary Framework Contractor’s operational activities related to the provision of customer / stakeholder valued services provided via Surface Ground Water System in the assigned catchment zone to ensure the delivery of services within the agreed KPI / SLA framework.

• Direct team members to carry out necessary inspection and supervision activities to ensure the lead Framework Contractor’s compliance with all contractual obligations.


Provide technical expertise to Head of Section on programme of works carried out by framework contractors, to sustain and improve levels of service to customers and other stake holders.

• Provide input for the budget allocation of the assigned catchment zone with support from Asset Planners and Contract Management Teams.


Monitor and review the programme of works performed by Framework Contractors and cash spend for the assigned catchment zone.

• Ensure usage of existing and new  processes, activities and tools in place to manage the performance of Framework Contractors against agreed KPI/SLA
• Perform the root cause analysis of customer complaints in conjunction with the Customer Service Team.


Ensure Team / Framework Contractor’s compliance with all processes and procedures relating to Enterprise Asset Management System (EAMS) and other DNO&M systems and processes. Identify and discontinue redundant / duplicate activities.


Liaise with other catchment zone Sections, and the wider DNO&M business, to undertake all activities necessary to achieve DNO&M’s business KPIs.


Carry out risk assessment of assets with team and identify need and modification required to manage assets


Oversee operation activities and work with staff to ensure high performance in line with Ashghal Vision & Values

Support the section and department in emergency management such as rainy season activities including attendance at Emergency Control Centre (ECC) and/or site

Ensure a customer-oriented work environment that delivers valued services to the customers.

Implement improvement plans for reduction in complaints of flooding and others as required for the reliable performance of the catchment.

• Attend the new assets handing over to assure its compliance with the QCS & the contract clauses and to check the effectiveness of the new assets before go live.

Develop and provide regular reports to the Head of Section and act on behalf when delegated


Ensure adherence to Health and Safety Policy and Procedures within the team and comply with any new relevant Ashghal work policies / instructions.


Perform other duties / tasks for the successful performance of the catchment. Some         non-exhaustive examples below:

-Review of invoices and claims by the catchment contractor with inputs from relevant support teams for payment purposes
-Review of annual plans for the catchment based on inputs from relevant parties and support teams
-Advise on commercial matters related to catchment performance and O&M costs" 



Job Title SGW lead Engineer-Operations
Date of Posting 03-Oct-2023
Industry Type EPC
Educational Qualification -NA-
Specialization -NA-
Total Experience 15 yrs.
Country of Employment Qatar